TREATMENTS BY APPOINTMENT ONLY

Nilosa is an appointment only salon. Please arrive on time for your appointment to ensure I have finished my previous client and the parking space is available for you. All clients (existing and new) will be required to complete a consultation form to comply with insurance requirements. Please be aware I work alone, from home, therefore there is no reception, so if you would like to purchase retail, gift vouchers etc, please contact me so I can book you a slot.

Once you make your appointment, I ensure that time slot is reserved especially for you. I understand that cancellations are sometimes unavoidable and respectfully request you do so a minimum of 48 hours prior to your appointment time, when you receive the reminder email. I will be happy to cancel or rearrange the appointment for you. If you cancel your appointment within 48 hours or do not arrive at all, all future bookings you wish to make with me will be subject to a non-refundable booking fee of 50% of the treatment cost. With notice I am able to inform my standby clients of availability and fill the space, without notice I unfortunately cannot and I thank you for your understanding.

Preferred methods of payment are online bank transfer and cash. However, I can accept Debit Card, Credit Card (including AMEX), Apple/Google/Samsung Pay (and other alternatives) at the salon for payments of £70 and above.

All clients require a patch test before their first appointment or if they have not had a patch test or treatment within the last 3 months, for the following: Lash/brow tinting Chemical peels Patch tests must be carried out by me, in the salon, a minimum of 48 hours prior to the appointment. Patch tests should ideally not be carried out within 2 weeks of a vaccine or booster. Patch tests are free and take 15 minutes. If you are a new client, you will complete a consultation while I apply your patch test. Patch tests need to be booked, I do not accept walk-ins, please contact me to book a slot. All advice will be given during your appointment. If, after your test, you notice anything untoward, for example: the area feels hot, itchy, inflamed, skin goes red or bumpy - please apply something cold/damp to the area to soothe (flannel, sponge, cotton wool, ice pack - make sure it is clean and if using an ice pack, please wrap in something so not applying directly to the skin). If that doesn't calm the reaction, Aloe Vera is very soothing to inflammatory areas. Do not apply anything perfumed, coloured or any creams with AHA, BHA, Retinol as these will aggravate the area. In cases where a reaction doesn't calm with either a cold compress or Aloe Vera, please seek medical advice from a pharmacist. Should you react to a patch test, please contact me as I am unable to carry out the treatment. Clients can react to patch tests at certain times due to many factors including health issues, medication, changes in climate and low immunity. A further patch test can be carried out at a later date to try again.

I do not accept walk-ins so please call, email or message me to make an appointment. If you would like to buy products, gift vouchers or require a patch test, please contact me so I can book you a 15-minute slot. Please DO NOT BOOK an appointment if you are displaying any symptoms or knowingly have tested positive for COVID. I am a close contact service with vulnerable clients and wish to remain a COVID FREE zone. Although the Government no longer enforce isolation, I have a moral and ethical duty of care to ALL my clients to keep them as safe as possible. If I catch COVID, I will need to self-isolate which will cause a detrimental impact to my business and all other clients booked in for the following 5 days. My cancellation policy does not apply to initial appointments. However, if you do not arrive for your first appointment or are late and your appointment has to be rescheduled, all subsequent bookings you wish to make with me will be subject to my cancellation policy. You will receive a confirmation email once your booking is made, containing all the information you need, including the salon location details. You will be sent a reminder 48 hours before your appointment.

Initial visit to Nilosa Please arrive on time for your appointment and not before. I have 1 parking space allocated for client use, which will be available for you to use at your specific appointment time. I will be there to welcome you to the salon and provide you with a consultation form to complete. Once you have completed a consultation form at your initial visit, you won't need to do this again. Please attend appointments alone where possible (with the exception of a carer). Further visits to Nilosa Please arrive on time for your appointment and not before. I have 1 parking space allocated for client use, which will be available for you to use at your specific appointment time. I will be there to welcome you to the salon and will check if there are any changes to your personal information - please let me know of any new medical conditions, medication, ill health, issues as these can impact on some treatments, I will make a note of these or of no changes and ask you to sign your own attendance sheet (kept within your consultation form) to confirm. Please attend appointments alone where possible (with the exception of a carer). Arriving late for your appointment If you arrive late for your appointment, regrettably your treatment may be cut short or rearranged in instances where further clients are booked directly after you. These appointments will still be charged at the full treatment cost. Any future appointments you wish to make with me will be subject to my cancellation policy. Non-Attendance of your appointment If you do not attend your appointment, you will receive a 'no show' email and any future appointments you wish to make with me will be subject to my cancellation policy. If your appointment was part of a pre-paid course, the missed treatment will be deducted from the course.

Here at Nilosa, I want you to feel relaxed and pampered so the treatment time you see for all my facial, body and complementary therapy treatments include an additional 15 minutes on top of the procedure time, this allows me to give you thorough pre and post advice without compromising your actual treatment. For example a Back, Neck & Shoulder massage is a 30 minute massage, but your appointment time will be 45 minutes. A Bespoke Facial is a 60 minute treatment, but your appointment time will be 75 minutes.

I aim to create an environment for all my clients to unwind and relax. To enable me to do this, I kindly request that your mobile phone is switched onto silent and children under the age of 10 are not accompanying you when you visit for your appointment.

Unfortunately I am unable to treat clients under the age of 16 due to insurance requirements. For all advanced treatments, clients must be 18 years of age and above.

Nilosa gift vouchers are available to purchase for men and women and can be completed for a monetary denomination, specific treatment or products. They have a strict 6 months expiry from the date purchased and are non-refundable. You can purchase them directly from me in salon (please contact me for a slot allocation so I will be available to complete the purchase for you). Alternatively, you can email me the details of the message you want on the voucher, the amount or treatment it is for, the recipient's name and address and I can complete/post it directly to them or to you so you can complete it and give to them yourself. I will give you my bank details for a transfer and once received, will post immediately.

For me to help you achieve the results you desire, many of the treatments can be booked and purchased in courses that enable you to make savings. Courses must be paid for upfront, are non-refundable and expire 12 months from the purchase date. Please note, if you arrive late for a pre-paid treatment from your course, regrettably your treatment may be cut short in instances where further clients are booked directly after you. This still constitutes one full treatment. If you miss your appointment altogether, the full treatment will still be deducted from your course.

Nilosa is based at my home and I have 1 client parking space available to use free of charge. Please arrive on time for your appointment to ensure the previous client has left and the parking space is free for you to avoid congestion and upset to the neighbours. All parking spaces in the close are allocated to each house. Please do not attempt to park in any other householders parking space.