Our Terms, Conditions and general salon information. Please familiarise yourself with these prior to your appointment.
Everything you need to know about visiting Nilosa for your appointment, including our terms and conditions
Arriving for your appointment
Cancellation of your appointment
Once you make your appointment, we ensure that time slot is reserved especially for you. For any bookings made of one hour or more, we will require a non-refundable booking fee of 50% of the treatment total. We understand that cancellations are sometimes unavoidable and respectfully request you do so a minimum of 48 hours prior to your appointment time. We will be happy to rearrange your appointment for you.
Enjoying your time with us
We aim to create an environment for all our clients to unwind and relax. To enable us to do this, we kindly request that your mobile phone is switched onto silent and children under the age of 10 are not accompanying you when you visit for your appointment.
Nilosa gift vouchers are available to purchase for men and women and can be completed for a monetary denomination, specific treatment or products. They have a strict 6 months expiry from the date purchased and are non-refundable.
Courses of treatments
For us to help you achieve the results you desire, many of our treatments can be booked and purchased in courses that enable you to make savings. Courses must be paid for upfront, are non-refundable and must be taken within 6 months. Please ask us for more details.
Here at Nilosa, we want you to feel relaxed and pampered so the treatment time you see for all of our facial, body and complementary therapy treatments include an additional 15 minutes on top of the procedure time, this allows us to give you thorough pre and post advice without compromising your actual treatment.
Although there is no private parking at Nilosa, we are only a 3 or 4 minute walk from Burrell Road public car park, just off the High Street and you can park there free for 2 hours. There is also Cedar Lane public car park a minutes walk from the salon, please be advised there is a strict camera enforcement policy in place and there is no free parking allocation here. There is also an abundance of free parking along the high street, if you are able to get a space, it is yours for one hour - just enough time to call in, make an appointment, purchase products or gift vouchers, have a speedy treatment or say hello!
Treatment for minors at Nilosa
Unfortunately we are unable to treat clients under the age of 14 due to our insurance requirements. Minors (under 16 years old) require an adult to accompany them to their appointment and to sign consent as their guardian. For all advanced treatments, clients must be 18 years of age and above.
COVID-19 Client Information
To ensure Nilosa conforms with the Government, HSE, Industry and Insurance regulations and requirements we have put together a COVID-19 Client Safety in the Salon Policy. You can find the full document under the 'About Us' tab. This policy is constantly under review and will be updated as and when required. Any updated versions will be communicated to you via social media and mailshot. Please ensure you are following us on Instagram or Facebook or have signed up to our salon marketing email for the latest information.