Question 1

Arriving for your appointment

Answer

Please arrive on time for your appointment and not before. If you arrive ahead of your scheduled appointment time, we may not be ready to let you in, you may not be able to use our waiting area and we don't want you having to stand outside unecessarily. If you arrive late for an appointment, regrettably your treatment may be cut short or rearranged in instances where further clients are booked directly after you. These appointments will still be charged at the full treatment cost.

Question 2

Cancellation of your appointment

Answer

Once you make your appointment, we ensure that time slot is reserved especially for you. For any bookings made of one hour or more, we will require a non-refundable booking fee of 50% of the treatment total. We understand that cancellations are sometimes unavoidable and respectfully request you do so a minimum of 48 hours prior to your appointment time. We will be happy to rearrange your appointment for you. If you cancel your appointment within 48 hours or do not arrive at all, we reserve the right to retain your non-refundable booking fee of 50%. With notice we are able to inform our standby clients of availability and fill the space, without notice we unfortunately cannot and we thank you for your understanding.

Question 3

Enjoying your time with us

Answer

We aim to create an environment for all our clients to unwind and relax. To enable us to do this, we kindly request that your mobile phone is switched onto silent and children under the age of 10 are not accompanying you when you visit for your appointment.

Question 4

Gift Vouchers

Answer

Nilosa gift vouchers are available to purchase for men and women and can be completed for a monetary denomination, specific treatment or products. They have a strict 6 months expiry from the date purchased and are non-refundable.

Question 5

Courses of treatments

Answer

For us to help you achieve the results you desire, many of our treatments can be booked and purchased in courses that enable you to make savings. Courses must be paid for upfront, are non-refundable and must be taken within 6 months. Please ask us for more details. Please note, if you arrive late for a pre-paid treatment from your course, regrettably your treatment may be cut short in instances where further clients are booked directly after you. This still constitutes one full treatment. If you miss your appointment altogether, the full treatment will still be deducted from your course.

Question 6

Treatment timings

Answer

Here at Nilosa, we want you to feel relaxed and pampered so the treatment time you see for all of our facial, body and complementary therapy treatments include an additional 15 minutes on top of the procedure time, this allows us to give you thorough pre and post advice without compromising your actual treatment.

Question 7

Parking

Answer

Although there is no private parking at Nilosa, we are only a 3 or 4 minute walk from Burrell Road public car park, just off the High Street and you can park there free for 2 hours. There is also Cedar Lane public car park a minutes walk from the salon, please be advised there is a strict camera enforcement policy in place and there is no free parking allocation here. There is also an abundance of free parking along the high street, if you are able to get a space, it is yours for one hour - just enough time to call in, make an appointment, purchase products or gift vouchers, have a speedy treatment or say hello!

Question 8

Treatment for minors at Nilosa

Answer

Unfortunately we are unable to treat clients under the age of 14 due to our insurance requirements. Minors (under 16 years old) require an adult to accompany them to their appointment and to sign consent as their guardian. For all advanced treatments, clients must be 18 years of age and above.

Question 9

COVID-19 Client Information

Answer

To ensure Nilosa conforms with the Government, HSE, Industry and Insurance regulations and requirements we have put together a COVID-19 Client Safety in the Salon Policy. You can find the full document under the 'About Us' tab. This policy is constantly under review and will be updated as and when required. Any updated versions will be communicated to you via social media and mailshot. Please ensure you are following us on Instagram or Facebook or have signed up to our salon marketing email for the latest information. There are significant changes in the way we now work, so please familiarise yourself with our salon procedures. For now, we will not be applying our cancellation policy and we advise you not to arrive before your appointment time. If however, you arrive late for your appointment it may mean that we are unable to see you and any rescheduled appointments will incur our 50% non-refundable booking fee. We will also not be requesting a deposit for appointments but if you fail to arrive for your appointment, any future bookings you make will be subject to a non-refundable booking fee of 50% of your treatment cost. We will no longer be using paper consultation forms and will request you complete one online before your visit. These can be found under the 'About Us' tab. We will no longer be able to supply our treatment brochures or appointment cards, but will have a price list available in the salon. You can find all current prices on our website listed under the 'Treatments' tab. We would like to assure all our clients that staff took several courses during the initial lockdown period to upskill in the areas of Health, Safety and Hygiene as well as COVID-19 Infection Control. Nilosa has always practiced excellent hygiene and safety and moving forward will be no different. We will hold copies of all the team's certificates in the salon and you are more than welcome to request to see them. If you would like an idea of what courses we have been taking you can view many of our salon owner's certificates in 'COVID-19 Certification' under the 'About Us' tab. We are required by law to assist in the Government's "Test & Trace" system. Your appointment reminder will contain a list of COVID related questions. If you answer YES to any of them, please contact us immediately to discuss your appointment as it may need to be rearranged.

Salon Etiquette