Our Terms, Conditions and general salon information.  Please familiarise yourself with these prior to your appointment.

Salon Etiquette

Everything you need to know about visiting Nilosa for your appointment, including our terms and conditions

Arriving for your appointment


On reopening following the 2021 National Lockdown, all clients (old & new) will be required to complete a consultation form. This is for insurance purposes and due to it being 4 months or longer since we last saw you. We have returned to paper consultation forms that you will complete on arrival for your appointment. Initial visit to Nilosa Please arrive 10 minutes prior to your appointment time. We will be expecting you and will let you in to sit in our waiting area to complete your form. If you are not the only client in the waiting area, you will be sat at a safe distance from anyone else, in line with the close contact service requirements. Once you have completed a consultation form at your initial visit, you won't need to do this again. Further visits to Nilosa Please arrive on time for your appointment and not before. If you arrive ahead of your scheduled appointment time, we may not be ready to let you in, you may not be able to use our waiting area and we don't want you having to stand outside unecessarily. Arriving late for your appointment If you arrive late for your appointment, regrettably your treatment may be cut short or rearranged in instances where further clients are booked directly after you. These appointments will still be charged at the full treatment cost. Any future appointments you wish to make with us will be subject to a non-refundable booking fee of 50% of the treatment cost. Non-Attendance of your appointment If you do not attend your appointment, you will receive a 'no show' email and any future appointments you wish to make with us will be subject to a non-refundable booking fee of 50% of the treatment cost. We appreciate your understanding - we are complying fully with close contact service requirements that reduce the amount of clients we can book into the salon on any one day due to the staggering and cleaning times required in between each service. Therefore, late or no show clients have a huge detrimental impact on us.




Cancellation of your appointment


Once you make your appointment, we ensure that time slot is reserved especially for you. We understand that cancellations are sometimes unavoidable and respectfully request you do so a minimum of 48 hours prior to your appointment time when you receive your reminder email. We will be happy to cancel or rearrange your appointment for you. If you cancel your appointment within 48 hours or do not arrive at all, all future bookings you wish to make with us will be subject to a non-refundable booking fee of 50% of the treatment cost. With notice we are able to inform our standby clients of availability and fill the space, without notice we unfortunately cannot and we thank you for your understanding.




Enjoying your time with us


We aim to create an environment for all our clients to unwind and relax. To enable us to do this, we kindly request that your mobile phone is switched onto silent and children under the age of 10 are not accompanying you when you visit for your appointment. Please bring as little as possible with you to your appointment.




Gift Vouchers


Nilosa gift vouchers are available to purchase for men and women and can be completed for a monetary denomination, specific treatment or products. They have a strict 6 months expiry from the date purchased and are non-refundable. You can purchase them as a card/envelope (In salon or we can post these out and take payment over the phone or by bank transfer) You can purchase them as a PDF (These can be emailed to you or directly to your recipient)




Courses of treatments


For us to help you achieve the results you desire, many of our treatments can be booked and purchased in courses that enable you to make savings. Courses must be paid for upfront, are non-refundable and must be taken within 6 months. Please ask us for more details. Please note, if you arrive late for a pre-paid treatment from your course, regrettably your treatment may be cut short in instances where further clients are booked directly after you. This still constitutes one full treatment. If you miss your appointment altogether, the full treatment will still be deducted from your course.




Treatment timings


Here at Nilosa, we want you to feel relaxed and pampered so the treatment time you see for all of our facial, body and complementary therapy treatments include an additional 15 minutes on top of the procedure time, this allows us to give you thorough pre and post advice without compromising your actual treatment. For example a Back, Neck & Shoulder massage is a 30 minute massage, but your appointment time will be 45 minutes. An Essential Facial is a 60 minute treatment, but your appointment time will be 75 minutes.




Parking


Although there is no private parking at Nilosa, we are only a 3 or 4 minute walk from Burrell Road public car park, just off the High Street and you can park there free for 2 hours or all day on Saturdays. There is also Cedar Lane public car park a minutes walk from the salon, please be advised there is a strict camera enforcement policy in place and there is no free parking allocation here. There is also an abundance of free parking along the high street, if you are able to get a space, it is yours for one hour - just enough time for shorter appointments or to pop in for gift vouchers, retail or make a booking!




Treatment for minors at Nilosa


Unfortunately we are unable to treat clients under the age of 14 due to our insurance requirements. Minors (under 16 years old) require an adult to accompany them to their appointment and to sign consent as their guardian. For all advanced treatments, clients must be 18 years of age and above.




COVID-19 Client Information


To ensure Nilosa conforms with the Government, HSE, Industry and Insurance regulations and requirements we have put together a COVID-19 Client Safety in the Salon Policy. You can find the full document under the 'About Us' tab. This policy is constantly under review and will be updated as and when required. Please ensure you are following us on Instagram or Facebook or have signed up to our salon marketing email for the latest information. Please familiarise yourself with our salon procedures, terms & conditions. We will no longer be supplying treatment brochures. A price list is available in our reception area. You can find all current prices on our website listed under the 'Treatments' tab. We would like to assure all our clients that staff took several courses during the initial lockdown period to upskill in the areas of Health, Safety and Hygiene as well as COVID-19 Infection Control. Nilosa has always practiced excellent hygiene and safety and moving forward will be no different. We will hold copies of all the team's certificates in the salon and you are more than welcome to request to see them. If you would like an idea of what courses we have been taking you can view some of our certificates in 'COVID-19 Certification' under the 'About Us' tab. We are required by law to assist in the Government's "Test & Trace" system. Your appointment reminder will contain a list of COVID related questions. If you answer YES to any of them, please contact us immediately to discuss your appointment as it may need to be rearranged.