Client Safety in the Salon Policy

 

 

Version 14: 26-02-2022

 

Welcome to Nilosa, although the Government has removed all restrictions, we are continuing to follow the Close Contact Guidelines to keep ourselves and our clients safe.

 

 

Preparation for your visit

  • All clients (existing and new) will be required to complete a consultation form to comply with our insurance requirements – Please arrive 10 minutes prior to your initial appointment time to complete this in the salon 

  • Our reception desk is not always manned.  Please bear this in mind if our door is locked or we haven't answered your call.  Please do leave us a message and we will return it as soon as possible within our opening hours.  If you wish to pop in to see us for retail, GVs etc, please let us know so we can book you a slot.  If you have a booked appointment with us, we know you are coming and will let you in. 

  • All clients will require patch tests (existing and new) for the following treatments:

       Lash/brow treatments & Chemical peels

       Patch tests ideally should not be carried out within 2 weeks post receiving your COVID Vaccine/booster.  Please bear this in mind when booking for your

       patch test.

  • Advanced aesthetic treatments (SPMU, skin peels, skin needling, dermaplaning, Plasma Skin Therapy, HIFU)  cannot be carried out within 7 days of receiving your COVID Vaccine/booster.  Please ensure you do not book an appointment for any of those treatments unless it will be a minimum of 7 days after you have had the vaccine.

  • Dermal filler treatment cannot be carried out within 3 weeks prior and 3 weeks post receiving your COVID Vaccine/booster.  Please ensure you do not book an appointment for this within those times.

  • Anti Wrinkle and Fat Dissolving treatment cannot be carried out within 2 weeks prior and 2 weeks post receiving your COVID Vaccine/booster.  Please ensure you do not book an appointment for these within those times.

Booking your appointment

  • If appointments are available, we will accept walk ins – However, where possible, please call, email or message us to make an appointment.  If you would like to buy products, gift vouchers or require a patch test, please contact us so we can book you a 15 minute slot.

  • When our reception is unmanned, we have a locked door policy which we will only open if we are expecting you for a booked appointment

  • We may not be able to  facilitate last minute/on the day bookings - So please book your appointments as far in advance as possible

  • If you are vulnerable or have other concerns please request an early time slot on your chosen day

  • Please DO NOT BOOK an appointment if you are displaying any symptoms or knowingly have tested positive for COVID.  We are a close contact service with vulnerable clients and staff and wish to remain a COVID FREE zone.  Although the Government are no longer enforcing isolation, we have a moral and ethical duty of care to ALL our clients to keep them as safe as possible.  If a member of our team catches COVID from a client, they will need to self isolate which will cause a detrimental impact to our business and all other clients booked in for the following 5 days.

  • We are not applying our cancellation policy to initial appointments.  However, if you do not arrive for your first appointment or you are late and your appointment has to be rescheduled, all subsequent bookings you wish to make with us will be subject to our 50% non-refundable booking fee

  • You will be sent a reminder 48 hours before your appointment with Covid related questions.  If you answer YES to any of the questions, please contact us immediately to discuss your booking as it may need to be rearranged

 

Arriving for your appointment

  • Please DO NOT ATTEND your appointment if you are displaying any symptoms of Covid.  We will not be able to re-book you until you are able to confirm a negative result.  Although the Government are no longer enforcing isolation, we have a moral and ethical duty of care to ALL our clients to keep them as safe as possible.  If a member of our team catches COVID from a client, they will need to self isolate which will cause a detrimental impact to our business and all other clients booked in for the following 5 days.

  • For your initial visit - Please arrive 10 minutes prior to your appointment time to complete your consultation form

  • For further visits - Please arrive on time (not before)

  • Please attend your appointment alone (with exception of a parent/guardian for a minor or a carer)

  • On entering the salon:

       You will be given 70% alcohol gel to sanitise your hands       

       You are required to wear a mask, if you don't have one of your own, we will provide one for you 

       Initial visits - you will be shown to a seat in our waiting area to complete your consultation form and your therapist will collect you at your appointment time

       Further visits - you will be taken directly to the treatment room

During your treatment

  • We don't provide magazines or treatment brochures  - all our services are listed on our website

  • You will be required to wear a mask in our communal areas, once in the treatment room, you can remove your mask

  • Our bathroom is available for you to use

  • Where possible equipment will be disposable and single use

  • We will still supply product samples where relevant but tester/demo products are not available to try

Paying for your treatment

  • We appreciate payment via the following methods where possible – contactless, card payment or bank transfer but we do accept cash

 

Further Information:

Gift Vouchers

Nilosa Vouchers are valid for 6 months from the date of purchase